Refund policy

Last updated: August 25, 2025

Overview

Each Trading Trophy™ is custom-made to your specifications. To protect quality and fairness for all clients, our policies below apply to every order.

Damaged or Defective on Arrival

If your Trading Trophy™ arrives damaged, email us as soon as possible (within 3 days of delivery) at info@tradingtrophy.com with:

  • Your order number

  • Clear photos (and, if possible, the packaging/unboxing) showing the issue

Once we verify the damage, we will send a replacement free of charge. We review all claims carefully to prevent fraudulent requests and ensure fairness.

Refunds

Because each Trading Trophy™ is personalized from your unique certificate, we do not offer refunds. This includes change-of-mind or incorrect details provided at checkout. (Please note: under many consumer laws, the right of withdrawal does not apply to custom or personalized goods.)

Order Changes & Cancellations

Once an order is placed, it cannot be modified. Production for personalized pieces begins quickly, and any change would delay fabrication and affect quality.
Cancellations are not accepted after confirmation. Please double-check all details (size, certificate, text, shipping address) before finalizing your order.

Our products are made-to-order and fully personalized according to the customer’s specifications. As such, they are exempt from the right of withdrawal under applicable consumer protection laws (including Article 16(c) of Directive 2011/83/EU).

By placing an order, the customer expressly agrees that production begins immediately after purchase and payment confirmation. Once production has started, orders cannot be cancelled, modified, returned, or refunded, except in cases of manufacturing defects or errors caused by our company.

Customers are responsible for ensuring all customization details are correct before completing their order.

What Isn’t Considered Damage

Minor variations inherent to custom printing, such as slight color differences between screens and print, minor alignment tolerances, or cropping consistent with the file you provided, are not considered defects.

How to Contact Us

For any question regarding this policy or a damage claim, contact info@tradingtrophy.com. We’re here to help and ensure your trophy meets the standard your achievement deserves.